Internal knowledge Q&A
Cited answers across HR, ops, product, and vendor documentation—with permissions that mirror how your org already shares information.
Metric: time to answer, internal ticket deflection
For operations teams
Less busywork across ops and support.
For US mid-market companies (roughly 50–500 employees) where knowledge is scattered, support queues are heavy, and teams lose hours to search and copy-paste.
Common pains
Sound familiar?
- SharePoint, Confluence, or Drive full of content nobody can find quickly
- Tier-1 support answering the same questions every week
- Reporting and reconciliation that eats analyst days
- A Copilot or ChatGPT trial that produced confident wrong answers
We focus on one or two workflows first—where hours saved are obvious and success metrics are measurable within weeks, not quarters.
Typical champions are heads of operations, support, or IT; economic buyers are COO or GM level. We keep security and legal in the loop early so pilots don’t stall at week six.
What we build
High-impact use cases for operators.
Support & shared services copilot
Ticket triage, suggested replies, and routing by topic. Agents review and approve before anything reaches a customer.
Metric: first-response time, tickets per agent
Ops workflow assist
Extract fields from PDFs and emails, generate checklists, flag anomalies, and prep updates for your systems of record.
Metric: hours per process, error rate
Integrations
Fits the stack you already run.
We meet you where your data lives—no rip-and-replace required for a pilot.
- Google Workspace
- Microsoft 365
- Notion & Confluence
- Zendesk & Intercom
- Slack & Teams
- CRM & ticketing APIs
Map your highest-ROI workflow in two weeks.
The AI Opportunity Audit gives you a prioritized backlog and a recommended pilot—before you commit to a full build.
See the $5,000 audit →